Frequently Asked Questions
Everything you need to know about shopping with Home Stores 18 India
What are the shipping charges for orders within India?
We offer free standard shipping on all orders above ₹999. For orders below this amount, a flat shipping fee of ₹99 is applied at checkout.
How long will it take for my home decor items to arrive?
Most orders are processed within 24-48 hours. Depending on your location in India, delivery typically takes 5 to 7 business days.
What is your return and exchange policy?
We offer a 7-day hassle-free return policy for unused items in their original packaging. If you receive a damaged product, please contact us within 24 hours of delivery with photos to initiate a replacement.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI (including Google Pay and PhonePe), Net Banking, and Cash on Delivery (COD) for most pin codes across India.
Are the products shown on the website authentic?
Yes, Home Stores 18 India sources directly from verified manufacturers and artisans. We ensure that every product meets our high-quality standards for home utility and decor.
Can I track my order once it is shipped?
Absolutely. Once your order is dispatched, you will receive an email and SMS with a tracking link and the name of the courier partner to monitor your package in real-time.